Archives: FAQs Archives

DDoS (Distributed Denial of Service) is an attempt to exhaust the resources available to a network, application, or service so that genuine users cannot gain access. These attacks are designed to basically take down a network, at least temporarily, making it difficult if not impossible for the network to function as it was designed to do. Hackers will launch DDoS attacks for a number of reasons including:

  • To extort money
  • To damage the brand and reputation of a business
  • To disrupt business services for customers

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Telecom Metric manages a fully backed up & redundant environment with built-in failover on all levels of the network:

  • Server Failover: Each deployment has a primary and failover cloud PBX. The primary server (DC1) is mirrored at all times with another server that is hosted in a second Data Center (DC2) for geo-redundancy purposes. The bounce back time between Server 1 and Server 2 is 5 minutes.
  • Trunking Failover: TMI monitors the load on trunks and, if a trunk failover might occur, our technicians will proactively mitigate the problem by increasing the number of calls that can be made.
  • Internet Failover: In the case of a network outage, TMI can offer internet service via another medium (i.e. supplying a failover 4G/LTE modem at each Canadian location) to assure a resilient and redundant connection.
  • 911 Failover: TMI provides an optional key differentiator in the way of a true enhanced 911 (E911) service. The solution supports a location-based E911 service for ease of locating emergency callers. This service is faster than normal VoIP 911 services and can be extended to a hybrid solution leveraging analog lines.

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Telecom Metric can unify your video conferencing with your VoIP solution. We offer an integrated video conference service that comes standard for every user. This solution uses WebRTC to allow you to conference right from your browser with no additional software to download. You can also join video conferences from your mobile phone.

If you already have a video conferencing solution for your business that’s OK too. Many different software packages integrate with Telecom Metric’s hosted solution.

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We understand that troubleshooting phone problems can be a daunting task when you have to consider networking issues, phone equipment, connections, ATA configurations, dialing plans, as well as problems occurring on the internet. Telecom Metric is here to help. We provide 24/7/365 support by a team of dedicated Tier 1, Tier 2, and Tier 3 engineers that are ready for any issue that may occur, so you can focus on your business and not your phone system.

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Telecom Metric’s networking solution is run from 9 geographically distributed and redundant infrastructure environments across the country with automatic backups & built-in failover. The primary cloud PBX server is mirrored at all times with another server that is hosted in a second Data Center for geo-redundancy purposes. Upon failure of the primary server, the secondary server immediately takes over, replacing the primary server. The failover or bounce back time between Server 1 and Server 2 is 5 minutes.

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