FAQ: Unified Communications

Unified Communications is the ongoing process of bringing together vendors, technologies, applications, processes, and users. It is the integration of all separate communications components into a homogeneous, efficient, productive user experience. For example, Telecom Metric can combine your business phone solution with email, audio/video conferencing, IM chat, social media, your smartphone, and much more!

Learn More:

With a secure VoIP solution from Telecom Metric you can take advantage of our free mobile softphone apps for both Android and iOS. These apps have all of the functionality of any desk phone and more! This option comes standard for every user in your organization and the apps are free to download.

Learn More:

With a secure VoIP solution from Telecom Metric you can take advantage of our free desktop softphone applications for the PC or Mac. These applications have all of the functionality of any desk phone and more!

Alternatively, you can access your complete communications suite from your web browser.

Both of these options come standard for every user in your organization and are free to download and access.

Learn More:

Not at all! Telecom Metric offers advanced call center features for maximum productivity and enhanced customer service. Make sales, offer support, resolve issues and build customer relationships using the latest in unified communications and call center technology. Using call reports, call centre agents are able to obtain information from the queue at any time (e.g. wait times, caller info etc.) while callers at the other end will be notified every 60 on their position in the queue.

Learn More:

Using Telecom Metric's web client or a softphone, users are able to send chat messages to any colleague's extension.

Learn More:

Telecom Metric can unify your video conferencing with your VoIP solution. We offer an integrated video conference service that comes standard for every user. This solution uses WebRTC to allow you to conference right from your browser with no additional software to download. You can also join video conferences from your mobile phone. If you already have a video conferencing solution for your business that's OK too. Many different software packages integrate with Telecom Metrics hosted solution.

Learn More:

Telecom Metric can unify your video conferencing with your VoIP solution. We offer an integrated video conference service that comes standard for every user. This solution uses WebRTC to allow you to conference right from your browser with no additional software to download. You can also join video conferences from your mobile phone. If you already have a video conferencing solution for your business that's OK too. Many different software packages integrate with Telecom Metrics hosted solution.

Learn More:

TMI harnesses Google’s revolutionary WebRTC technology, which enables high-quality video and voice communications to take place through your Web browser. Up to 250 participants will be able to seamlessly join meetings without the need to download any additional software or plug-ins, enabling a better user experience for your partners, customers and employees.

Please note that when using the audio instead of video, it is possible that you can reach the limit for the number of simultanous phone calls.

Learn More:

Fax machines can be integrated into VoIP services, though Telecom Metric recommends making the transition to secure eFax. Telecom Metric's eFax solution keeps your documents safe by utilizing data encryption and we ensure all eFax transmissions are compliant with all Federal and Provincial privacy laws.

Learn More:

With E-Fax, your business can simplify and secure its entire faxing process! Manage all of your faxes in one place using our online portal, where you can send and receive E-Fax from your browser on a desktop, laptop, tablet, or mobile phone.

Learn More:

Telecom Metric can integrate your phone solution with Office 365 for an all-in-one communication solution combining calling, meetings and instant messaging. Your calls are systematically encrypted using advanced algorithms to ensure that your data always stays protected.

Learn More:

Telecom Metric offers SIP connectivity specially designed for Microst 365 business voice through Teams. Use Teams to place calls, collaborate with colleagues and customers, share documents and more.

Learn More:

Telecom Metric Inc’s unified communications solution sets itself apart with its easy management and administration functionality. With the web-based interface, server-side CRM integration with your preferred applications is easier than ever. The following list includes, but is not limited to, the supported applications that can be integrated with the our interface:

  • Office 365
  • Microsoft Outlook
  • TAPI
  • Salesforce
  • Microsoft Dynamics
  • Microsoft Exchange 2013 / LDAP / ODBC
  • Google Contacts
  • Zendesk
  • Freshdesk
  • Datev
  • Hotel Module
  • Fidelio Certified
  • Mitel Compatible
  • Multiline TAPI

Learn More:

If you don’t see the integration you use on our site, please contact Telecom Metric at 1.888.643.8395 or info@telecommetric.com to learn if we can create a custom CRM integration for your business.

Learn More:

Telecom Metric offers an extensive list of available integrations including Microsoft Office 365, Salesforce, Zoho, and more! A more extensive list can be found on our website here. If your software isn't listed, you can easily integrate it yourself or ask us for help creating a custom strategic solution.

Learn More:

START A CONVERSATION

One of our VoIP business solution specialists will be happy to contact you for a quick call at your convenience to learn more about Telecom Metric’s secure communication solutions.





    By submitting your information, you agree that Telecom Metric may contact you regarding relevant content, products, and special offers. You also agree to Telecom Metric's Privacy Policy.