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The number of Canadian businesses and organizations that are getting rid of their traditional desktop phones in favour of cloud-based and Voice over Internet Protocol (VoIP) services is growing every day. Research shows that it is also more financially feasible for organizations to run all of their communications through one interface that makes data more accessible and faster to their employees and clients. Read More…

In times of uncertainty, there is one certainty you can count on – and that’s the need to maintain business continuity. Your customers expect it. At the same time, you need to care for the safety and well-being of your employees and contact center agents. Fortunately, these two requirements are not mutually exclusive — this is where a work at home program bridges the gap. Working from home, or remote working is now at an unprecedented high with the Covid-19 global outbreak. Moving with speed is imperative. At the same time, it’s essential to address several critical areas upfront. To help you get set-up as quickly as possible we’ve provided 3 sample avenues that everyone should explore. Read More…

Thousands of employees across the globe are connecting remotely to their place of employment with the recent outbreak of the COVID-19 Coronavirus. Businesses with traditional phone services are left scrambling to find a work from home / remote working solution and are not equipped with remote software capabilities such as softphones and built-in video conferencing solutions leading them to spend extra money on multiple separate and individual stand-alone solutions. Read More…

Telecom Metric is committed to the success of our customers, who rely on both the quality of our business communication platform, our products, as well as the availability of our Canadian support team. As people and businesses around the world deal with the spread of the novel Coronavirus COVID-19, Telecom Metric is also taking measures to protect our workforce, ensure availability, and pressure test our platform at scale. Read More…

Many Canadian companies want to transition to the cloud for voice communications, yet worry about data access and privacy. Both public and private sector organizations must follow government laws affecting the storage and transmission of personal information, even when it comes to VoIP services. Read More…