Solutions for
IVR / AUTO-ATTENDANT

A "Digital Receptionist" function enables you to answer phone calls automatically and present callers with a menu of options.

GREET YOUR CALLERS AND ROUTE THEM DIRECTLY TO EMPLOYEES OR DEPARTMENTS

Telecom Metric helps businesses and organizations enhance their communications with a built-in Interactive Voice Response system (IVR). IVR technology allows businesses to supply callers with around the clock information without the need of a human receptionist or agent. This allows for cost savings and improvements in customer satisfaction. For a caller to find a user on a phone system, a dial-by-name directory is available. If a user is not available, the digital receptionist directs callers to the appropriate voicemail of the user to leave a message. Having an auto-attendant in a phone system is a very useful and cost-effective feature for a business, as it replaces / helps the human operator by automating and simplifying the incoming phone call procedure.

Auto Attendant

See for yourself!

Auto Attendant
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Easy to Manage
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Always Available
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Dial-By-Name
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Cost Savings

Advertise a local or toll free number

Your customers call a toll free or local number to reach your business.

Greet your customers 24/7/365

When they call, your customers are greeted by the auto attendant with a pre-recorded voice prompt including a menu of options they can select by pressing keys on their phone.

Self-serve options

Customers can accomplish many routine tasks in the IVR without agent intervention and can easily transfer to an agent or department.

Adapt to your needs

As conditions such as queue length change, the call flow can adapt to better service customer needs, based on your advanced reporting.

Advertise a local or toll free number

Your customers call a toll free or local number to reach your business.

Greet your customers 24/7/365

When they call, your customers are greeted with pre-recorded voice prompt including a menu of options they can select by pressing keys on their phone.

Self-serve options

Customers can accomplish many routine tasks in the IVR without agent intervention and can easily transfer to an agent or department.

Adapt to your needs

As conditions such as queue length change, the call flow can adapt to better service customer needs, based on your advanced reporting.

NEED MORE INFORMATION?

One of our solution specialists will be happy to contact you for a quick call at your convenience to learn more about Telecom Metric’s auto attendant features.

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