Realize the potential of MS Teams phone/calling capabilities with Direct Routing
Let us test the security of your current phones and win you over!
Whether you use a hosted IP phone service or an onsite PBX system, protecting your voice network is just as important as protecting your data network.
Telecom Metric provides the security solutions you need to optimize your voice network’s cybersecurity, keeping your voice and data safe.
We take voice security to the next level!
Have concerns about the security of our current phone system?
Let us assess your current setup and see how we can help keep your phone data private, secure, and redundant.
We are there to make sure you are getting the most from our services.
Telecom Metric helps businesses and organizations enhance their communications with a built-in Interactive Voice Response system (IVR). IVR technology allows businesses to supply callers with around the clock information without the need of a human receptionist or agent. This allows for cost savings and improvements in customer satisfaction. For a caller to find a user on a phone system, a dial-by-name directory is available. If a user is not available, the digital receptionist directs callers to the appropriate voicemail of the user to leave a message. Having an auto-attendant in a phone system is a very useful and cost-effective feature for a business, as it replaces / helps the human operator by automating and simplifying the incoming phone call procedure.
Your customers call a toll free or local number to reach your business.
When they call, your customers are greeted by the auto attendant with a pre-recorded voice prompt including a menu of options they can select by pressing keys on their phone.
Customers can accomplish many routine tasks in the IVR without agent intervention and can easily transfer to an agent or department.
As conditions such as queue length change, the call flow can adapt to better service customer needs, based on your advanced reporting.
When they call, your customers are greeted with pre-recorded voice prompt including a menu of options they can select by pressing keys on their phone.
One of our solution specialists will be happy to contact you for a quick call at your convenience to learn more about Telecom Metric’s auto attendant features.