Solutions By Need

Telecom Metric offers flexible, customized, and secure communication solutions and integrations to fit your business and it’s unique needs.

Solutions By Need: VoIP Penetration Test

VoIP Penetration Test

Identifying vulnerabilities and ways in which attackers could exploit them is one of the greatest insights you can get to improve your phone security. Telecom Metric’s security experts think outside of the box to find weaknesses others overlook, and are continuously learning new ways to evade controls in modern networks. We simulate real-world attacks on your networks, PBX applications, IP phones, and employees and then show you what it will take to strengthen it.

Solutions By Need: VoIP Penetration Test
Solutions By Need: VoIP Analytics & Reporting

VoIP Analytics & Reporting

Telecom Metric’s platform captures and reports on a substantial breadth of call data that can provide in-depth metrics on who’s calling, when they call, and what their experience is like. It’s like Google Analytics for your phone. Recognizing the complex needs of clients as well as the resources needed to address them isn’t easy. It takes data and analysis to create evidence. Once you know who is calling, for what resources, and at what times, decision-making becomes easier.

Solutions By Need: VoIP Analytics & Reporting
Solutions By Need: Mobile Workforce

Mobile Workforce

Telecom Metric offers VoIP apps for Android and iOS which allow you to take your office extension with you anywhere. With a modern and intuitive user-interface, Telecom Metric’s integrated softphone applications offer a full range of Unified Communications features including presence, chat, conferencing, and more.

Answer calls to your office phone extension via your mobile device and transfer to colleagues without asking customers to call another number. Slash your company’s mobile phone costs, increase productivity, and make sure you never miss a call again!

Solutions By Need: Mobile Workforce
Solutions By Need: Video & Audio Conferencing

Video & Audio Conferencing

Video and audio conferencing has become an essential part of daily business communications. Whether it’s to catch up with a team member who is travelling or to give a sales presentation, no one can argue that it’s a means of communicating that has become a part of the norm. Telecom Metric’s integrated video and audio conferencing is easy to use and enables businesses to save time and money by hosting virtual meetings with the optional benefits of face-to-face communication. Video and audio conferences can be easily launched through the web client with a few mouse-clicks and can be used for a wide variety of everyday communication needs to boost productivity and efficiency.

Solutions By Need: Video & Audio Conferencing
Solutions By Need: IVR / Auto-Attendant

IVR / Auto-Attendant

Telecom Metric helps businesses and organizations enhance their communications with a built-in Interactive Voice Response system (IVR). IVR technology allows businesses to supply callers with around the clock information without the need of a human receptionist or agent. This allows for cost savings and improvements in customer satisfaction. Having an auto-attendant in a phone system is a very useful and cost-effective feature for a business, as it replaces / helps the human operator by automating and simplifying the incoming phone call procedure.

Solutions By Need: IVR / Auto-Attendant
Solutions By Need: App & CRM Integration

App & CRM Integration

Customer Relationship Management (CRM) platforms are a vital tool for businesses to keep track of their interactions with prospects and customers. CRM, ERP, and accounting system integrations allow you to connect your business phone system and exchange data between multiple platforms with a simple click. Your agents can easily keep track of customer interactions, ensuring that records are always up to date for real-time access to contact details and information. Integrate to MS Exchange, Salesforce, Microsoft Dynamics, Microsoft Outlook, Office 365, Zendesk, and more! If your CRM software is not included in our list of applications, you can easily integrate it yourself or ask us for help.

Solutions By Need: App & CRM Integration
Solutions By Need: Easy Management Console

Easy Management Console

Telecom Metric’s Unified Communications solution sets itself apart with its easy management dashboard. Plug-in an IP Phone or Gateway to your network and Telecom Metric can automatically configure them, saving you countless hours of configuration time and removing the learning curve. Connect a SIP trunk within minutes, including end-to-end support from TM. You can manage your IP Phones from within the management console and deploy new firmware on many phones with a few mouse clicks. Guaranteed interop with supported IP Phones gives you peace of mind when updating your phones. Phones and apps can be easily be deployed, whilst software updates are automatic, eliminating help desk calls from end users.

Solutions By Need: Easy Management Console
Solutions By Need: Connect Multiple Locations

Connect Multiple Locations

Modernize your business phone system by moving it to the cloud. Keep multiple locations and teams connected and productive by putting voice, messaging, meetings, and video on any device. Eliminate the need for heavy IT infrastructure and outdated traditional PBX systems. Alleviate stress and save time and money as you enjoy the convenience of the cloud. Eliminate the worry about customers or clients having access to personal cellphones setting up personalized call-flows. Your automated attendant can direct callers to the right person simply by selecting a prompt option and ring straight to the location or device.

Solutions By Need: Connect Multiple Locations
Solutions By Need: Advanced Voicemail

Advanced Voicemail

Unlike other vendors where voicemail is an added feature, Telecom Metric offers a voicemail box for each extension. A voicemail box can have a different language than the default system prompt language, allowing you to have a truly multilingual solution where each extension can have a different prompt language.

When you receive a voicemail, in addition to the message waiting indicator on the phone, Telecom Metric’s solution can also send an email notification to the extension’s user. This email could contain only the notification, but it may also contain a link to a secured recording or as an attached .WAV file.

Solutions By Need: Advanced Voicemail
Solutions By Need: Secure eFax

Secure eFax

Telecom Metric can help your business simplify and secure the entire faxing process. Stop purchasing new, expensive, and unsecure fax equipment. Use your existing desktop, tablet, mobile device to send and receive e-faxes. All of your faxes are managed in one place, so it’s easy to keep up with everything. Use a secure portal accessed through any authorized browser enabled device, or simply send and receive faxes via your existing email. The transition to Telecom Metric’s eFax is seamless. You’ll keep all of your current information including your fax number and your fax service will never be disrupted during the process.

Solutions By Need: Secure eFax
Solutions By Need: 3CX Communications System

3CX Communications System

Telecom Metric’s secure 3CX solutions take your business to the next level. We keep your communications secure & private, improve collaboration, boost productivity, increase mobility and enhance your customer’s overall experience.

No need to hire outside security experts or purchase costly add-ons or extras. Telecom Metric does it all for you with a one-stop, all-inclusive, and affordable 3CX business phone solution.

Solutions By Need: 3CX Communications System
Solutions By Need: Microsoft 365 Business Voice

Microsoft 365 Business Voice

Enable the power of Office 365 by using Teams collaboration to light up the missing link of voice calling. Microsoft 365 Business Voice is an all-in-one communication solution delivered inside Microsoft Teams that works wherever you do, on computers, smartphones and desk phones. Telecom Metric connects your small and medium size business to the feature-rich cloud-based phone system as well as online and audio meetings in Microsoft Office 365. Using the combined power of Telecom Metric’s voice connectivity with Microsoft Teams, all businesses can now centralize their communications into a single interface and unify their communications.

Solutions By Need: Microsoft 365 Business Voice

START A CONVERSATION

One of our VoIP business solution specialists will be happy to contact you for a quick call at your convenience to learn more about Telecom Metric’s secure communication solutions.





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