Let us test the security of your current phones and win you over!
Whether you use a hosted IP phone service or an onsite PBX system, protecting your voice network is just as important as protecting your data network.
Telecom Metric provides the security solutions you need to optimize your voice network’s cybersecurity, keeping your voice and data safe.
We take voice security to the next level!
Have concerns about the security of our current phone system?
Let us assess your current setup and see how we can help keep your phone data private, secure, and redundant.
We are there to make sure you are getting the most from our services.
Learn more about what makes TM stand alone in private, secure & reliable communications.
Home / Support / FAQ / FAQ: Managed Telephony
We manage everything for you! Telecom Metric offers complete end-to-end support of your telephony service without the need for third-parties or subcontractors. We provide, setup and manage the service, redundant cloud servers, PBX software, IP desk phones, mobile & desktop softphone, take care of data back-up and recovery, ensure complete security, and fully manage the operating system, web, and database application infrastructures. You'll have your own dedicated Account Manager who will be in regular contact to offer advice and guidance from the get-go.
By phone, live chat, or via email, we’re always here to help you with your needs. Our friendly and experienced support technicians can help you configure any of your services, anytime. We’ll ensure your service is running, your questions are answered, and that you’re getting the most from our services.
Telecom Metric takes care of all hardware replacements, repairs, and warranty issues for you. In fact, we procure and supply all of the necessary hardware, software, licenses, maintenance, and warranties for your VoIP solution.
Telecom Metric's networking solution is run from 9 geographically distributed and redundant infrastructure environments across the country with automatic backups & built-in failover. The primary cloud PBX server is mirrored at all times with another server that is hosted in a second Data Center for geo-redundancy purposes. Upon failure of the primary server, the secondary server immediately takes over, replacing the primary server. The failover or bounce back time between Server 1 and Server 2 is 5 minutes.
Telecom Metric manages a fully backed up & redundant environment with built-in failover on all levels of the network:
We understand that troubleshooting phone problems can be a daunting task when you have to consider etworking issues, phone equipment, connections, ATA configurations, dialing plans, as well as problems occurring on the internet. Telecom Metric is here to help. We provide 24/7/365 support by a team of dedicated Tier 1, Tier 2, and Tier 3 engineers that are ready for any issue that may occur, so you can focus on your business and not your phone system.
Telecom Metric is a 100% Canadian operated and owned company. Our friendly, knowledgeable, and detail-oriented Canadian support staff is always available to assist you and your business' VoIP security needs anytime, anywhere. We understand how important is that everything "just works" which is why we work with your staff and IT team during your system setup, installation and ongoing maintenance process. At Telcom Metric, our team is passionately committed to helping our customers and providing the very best client experience at all times. We believe our job continues long after our clients' phone systems have been installed!
We work with you every step of the way by assigning a dedicated project manager from one of our offices to be your main point of contact for service and product delivery as well as throughout the duration of your services with us, demonstrating why we are Canada’s trusted secure business VoIP solution provider and the top choice for reliable voice communications.
Telecom Metric auto-updates all software and firmware for your business phone during hours of your choosing to ensure that you're always up-to-date and protected with the latest security protocols. We always check for the latest firmware updates and security patches from our third-party suppliers.
One of our solution specialists will be happy to contact you for a quick call at your convenience to learn more about Telecom Metric's secure cloud PBX solutions.