Archives: FAQs Archives

Fax machines can be integrated into VoIP services, though Telecom Metric recommends making the transition to secure eFax. Telecom Metric’s eFax solution keeps your documents safe by utilizing data encryption and we ensure all eFax transmissions are compliant with all Federal and Provincial privacy laws.

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Telecom Metric auto-updates all software and firmware for your business phone during hours of your choosing to ensure that you’re always up-to-date and protected with the latest security protocols. We always check for the latest firmware updates and security patches from our third-party suppliers.

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Once your voice data is transferred outside of Canada, it becomes subject to the laws of the country where the data is stored. For instance, if you send voice data to the U.S. with an American provider (or cloud hosting provider), the voice data would then be subject to U.S. law, and law enforcement agents in the U.S. could gain access to search this data held by American service providers such as backups and voicemail.

If you are using or thinking about switching to a hosted voice solution you have to remember that your organization remains accountable for the information and where it traverses the internet. Canadian telecom companies who use Canadian cloud providers have the best knowledge of the country’s privacy laws, so they’re in the best position to securely store and transfer data for public and private companies.

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We work with you every step of the way by assigning a dedicated project manager from one of our offices to be your main point of contact for service and product delivery as well as throughout the duration of your services with us, demonstrating why we are Canada’s trusted secure business VoIP solution provider and the top choice for reliable voice communications.

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With Telecom Metric, you can easily create, maintain, and distribute custom reports that monitor the ongoing performance of your business phone solution. If building custom reports isn’t your thing, we’re here to help. We have a team of developers that can extract and analyze your data for you. Using real-time analytics, over 50+ comprehensive reports can be created at any time including:

  • Extension Statistic reports
  • Call Cost by Extension Group reports
  • Ring Group Statistics reports
  • Call Distribution reports
  • Queue Performance Overview reports
  • and many more!

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