Solutions for
VoIP ANALYTICS & REPORTING

Essential data to more accurately measure, analyze, and optimize your business phone solution.

GAIN VALUABLE INSIGHTS TO DRIVE YOUR BUSINESS’ PERFORMANCE.

Call Analytics & Reporting

It’s not just a phone anymore, it’s a business intelligence tool. Telecom Metric’s platform captures and reports on a substantial breadth of call data that can provide in-depth metrics on who’s calling, when they call, and what their experience is like. It’s like Google Analytics for your phone. Recognizing the complex needs of clients as well as the resources needed to address them isn’t easy. It takes data and analysis to create evidence. Once you know who is calling, for what resources, and at what times, decision-making becomes easier.

Telecom Metric can eliminate complexity and help manage costs, all while eliminating security risks faced by today’s connected industries.

Call Analytics & Reporting

See for yourself!

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Secure Online Access
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Real-time Analytics
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User Friendly
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Comprehensive Reports

PREDEFINED CALL REPORTS

  • Extension Statistic Report
  • Call Cost by Extension Group
  • Call Cost by Call Type
  • Ring Group Statistics
  • User Activity
  • Call Distribution
  • Average Queue Waiting Time
  • Queue Answered Calls
  • Queue Unanswered Calls
  • Queue Answered / Unanswered Calls
  • Queue Performance Overview
  • Detailed Queue Statistics
  • Team Queue General Statistics
  • Team Queue Lost Calls
  • Abandoned Queue Calls
  • Queue Answered Calls by Wait Time
  • Statistic SLA
  • Breaches SLA
  • Queue Callbacks
  • Queue Failed Callbacks
  • Agents in Queue Statistics
  • Agent Login History
  • Trunk / DID
Call Reports 1
Call Reports 2
Call Reports 3
Call Reports 1
Call Reports 2
Call Reports 3
  • Extension Statistic Report
  • Call Cost by Extension Group
  • Call Cost by Call Type
  • Ring Group Statistics
  • User Activity
  • Call Distribution
  • Average Queue Waiting Time
  • Queue Answered Calls
  • Queue Unanswered Calls
  • Queue Answered / Unanswered Calls
  • Queue Performance Overview
  • Detailed Queue Statistics
  • Team Queue General Statistics
  • Team Queue Lost Calls
  • Abandoned Queue Calls
  • Queue Answered Calls by Wait Time
  • Statistic SLA
  • Breaches SLA
  • Queue Callbacks
  • Queue Failed Callbacks
  • Agents in Queue Statistics
  • Agent Login History
  • Trunk / DID

CUSTOM REPORTS

Easily create, maintain, and distribute custom reports that monitor the ongoing performance of your business phone solution. If building custom reports is not your thing, we’re here to help. We have a team of developers that can get you what you need.

BRING YOUR OWN SOFTWARE

Give your company’s analysts secure access to data, allowing them to easily generate powerful pivot tables and integrated custom reports by securely integrating the data from your phone solution into your preferred analytics tool.

NEED MORE INFORMATION?

One of our analytics solution specialists will be happy to contact you for a quick call at your convenience to learn more about Telecom Metric’s secure communication solutions.

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