Category: Cloud PBX

The latest news and updates on secure VoIP communications.

The Microsoft Teams application is being embraced as the go-to phone system for many businesses because it’s already incorporated into their services and provides an excellent, all-in-one solution for business operations in the cloud. That, and it’s features to unify different types of communications all in one like video conferencing, chat, file sharing, and now a business’ voice telephone system.

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In the era of increased need for remote accessibility and social distancing due to the Covid-19 pandemic, virtual communication platforms have boomed. The need for reliable, internet-based collaboration tools grew, expanding the market from already remote-style workplaces to nearly every industry and business sector, now including traditionally in-office settings such as medical facilities, education, government, and financial organizations. These organizations, who are most likely already using Microsoft 365, are now searching how they can integrate Microsoft Teams with their current telephone systems.

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In times of uncertainty, there is one certainty you can count on – and that’s the need to maintain business continuity. Your customers expect it. At the same time, you need to care for the safety and well-being of your employees and contact center agents. Fortunately, these two requirements are not mutually exclusive — this is where a work at home program bridges the gap. Working from home, or remote working is now at an unprecedented high with the Covid-19 global outbreak. Moving with speed is imperative. At the same time, it’s essential to address several critical areas upfront. To help you get set-up as quickly as possible we’ve provided 3 sample avenues that everyone should explore. Read More…

Thousands of employees across the globe are connecting remotely to their place of employment with the recent outbreak of the COVID-19 Coronavirus. Businesses with traditional phone services are left scrambling to find a work from home or remote working solution and are not equipped with remote software capabilities such as softphones and built-in video conferencing solutions leading them to spend extra money on multiple separate and individual stand-alone solutions. Read More…

Telecom Metric is committed to the success of our customers, who rely on both the quality of our business communication platform, our products, as well as the availability of our Canadian support team. As people and businesses around the world deal with the spread of the novel Coronavirus COVID-19, Telecom Metric is also taking measures to protect our workforce, ensure availability, and pressure test our platform at scale. Read More…