FAQ: Choosing A VoIP Provider

Once your voice data is transferred outside of Canada, it becomes subject to the laws of the country where the data is stored. For instance, if you send voice data to the U.S. with an American provider (or cloud hosting provider), the voice data would then be subject to U.S. law, and law enforcement agents in the U.S. could gain access to search this data held by American service providers such as backups and voicemail.

If you are using or thinking about switching to a hosted voice solution you have to remember that your organization remains accountable for the information and where it traverses the internet. Canadian telecom companies who use Canadian cloud providers have the best knowledge of the country’s privacy laws, so they’re in the best position to securely store and transfer data for public and private companies.

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Since modern voice communication is all about taking full advantage of the information available to help streamline processes and improve the overall customer service, emphasis should be placed on making sure the data used is safe and compliant with the latest federal and provincial government legislations. Telecom Metric Inc. promises the highest level of VoIP security, covering industry specific requirements with the least risk to an organization's operations. It takes research and development to build an encrypted end-to end phone solution. TMI differentiates itself by offering a secure, fully redundant and 100% Canadian solution. We actively monitor all layers of network traffic to prevent intruders from unauthorized access, DoS attacks and Toll-fraud.

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A cloud-based PBX empowers your business with a myriad of capabilities and advantages:

  • Cut costs and improve efficiency by centralizing various call functions for multiple locations such as ring groups and queues.
  • Manage your IP phones and softphones, as well as deploy new firmware with our easy-to-use secure management console.
  • Using softphones, you can take your desk phone anywhere. Make, receive, and transfer calls with your mobile device or desktop even if your out of the office!
  • Collaborate face-to-face in real-time with colleagues by using our integrated video conferencing solution.
  • Redundancy, automatic backups, and built-in failover measures ensure that your data is always safe and accessible.

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A service level agreement (SLA) of 99.99% availability is a commitment that we make to keep your services up and running with absolute minimal downtime. Telecom Metric Inc.'s cloud platform is engineered to meet the highest standards for delivering SaaS and IaaS service globally. It’s built on the highest IT performance hardware and includes full redundancy throughout the entire infrastructure. With 9 datacentres across Canada, Telecom Metric can provide service level agreements tailored to your business requirements with failover time between servers within 5 minutes.

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Telecom Metric Inc. is a 100% Canadian owned and operated voice communication company focused on cybersecurity. We specialize in secure voice communication and offer end-to-end voice protection, maximum flexibility and scalability, full Canadian privacy law compliance, 24/7/365 support, and the best long-term value. With 9 geographically distributed and redundant environments across the country offering automatic backups & built-in failover, we keep your data safe, secure, and accessible.

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Telecom Metric's networking solution is run from 9 geographically distributed and redundant infrastructure environments across the country with automatic backups & built-in failover. The primary cloud PBX server is mirrored at all times with another server that is hosted in a second Data Center for geo-redundancy purposes. Upon failure of the primary server, the secondary server immediately takes over, replacing the primary server. The failover or bounce back time between Server 1 and Server 2 is 5 minutes.

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Telecom Metric manages a fully backed up & redundant environment with built-in failover on all levels of the network:

  • Server Failover: Each deployment has a primary and failover cloud PBX. The primary server (DC1) is mirrored at all times with another server that is hosted in a second Data Center (DC2) for geo-redundancy purposes. The bounce back time between Server 1 and Server 2 is 5 minutes.
  • Trunking Failover: TMI monitors the load on trunks and, if a trunk failover might occur, our technicians will proactively mitigate the problem by increasing the number of calls that can be made.
  • Internet Failover: In the case of a network outage, TMI can offer internet service via another medium (i.e. supplying a failover 4G/LTE modem at each Canadian location) to assure a resilient and redundant connection.
  • 911 Failover: TMI provides an optional key differentiator in the way of a true enhanced 911 (E911) service. The solution supports a location-based E911 service for ease of locating emergency callers. This service is faster than normal VoIP 911 services and can be extended to a hybrid solution leveraging analog lines.

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With Telecom Metric, you can easily create, maintain, and distribute custom reports that monitor the ongoing performance of your business phone solution. If building custom reports isn't your thing, we’re here to help. We have a team of developers that can extract and analyze your data for you. Using real-time analytics, over 50+ comprehensive reports can be created at any time including:

  • Extension Statistic reports
  • Call Cost by Extension Group reports
  • Ring Group Statistics reports
  • Call Distribution reports
  • Queue Performance Overview reports
  • and many more!

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Telecom Metric Inc. is a 100% owned and operated Canadian company. We allow businesses and government organizations to stay compliant with all Federal and Provincial privacy laws by exceeding all of the requirements outlined by the various levels of government.

Telecom Metric Inc. and our partners offer you peace of mind thanks to our All-Canadian and fully compliant infrastructure. Voicemail messages and/or recorded calls are digital data files, and they are stored in Canada along with all backups ensuring that your business stays compliant and confident about their data security. Your clients’ data is protected, secured and remains confidential and private when you choose Telecom Metric Inc.

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When looking for a new phone system, security should be at the top of the list. Your data should always remain private, stored in Canada, and secured according to the latest standards. For best sound quality, Telecom Metric recommends having a high speed internet connection such as fibre, cable, or DSL. The lowest dedicated recommended bandwidth for VoIP to make or receive a call is 1Mbps.

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Telecom Metric's SMaaS solution includes real-time network, usage, and security alerts to ensure that you're always notified promptly about any incidents or emergencies.. As soon as an incident occurs, you will be instantly notified by email, SMS, or push notification.

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One of our solution specialists will be happy to contact you for a quick call at your convenience to learn more about Telecom Metric's secure cloud PBX solutions.





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