Archives: FAQs Archives

Unified Communications is the ongoing process of bringing together vendors, technologies, applications, processes, and users. It is the integration of all separate communications components into a homogeneous, efficient, productive user experience. For example, Telecom Metric can combine your business phone solution with email, audio/video conferencing, IM chat, social media, your smartphone, and much more!

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We manage everything for you! Telecom Metric offers complete end-to-end support of your telephony service without the need for third-parties or subcontractors. We provide, setup and manage the service, redundant cloud servers, PBX software, IP desk phones, mobile & desktop softphone, take care of data back-up and recovery, ensure complete security, and fully manage the operating system, web, and database application infrastructures. You’ll have your own dedicated Account Manager who will be in regular contact to offer advice and guidance from the get-go.

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Yes! There are multiple options to use Telecom Metric’s VoIP services at home. Some of these include:

  1. Desktop softphones – Built for both Windows and Mac.
  2. Mobile softphones – Built for Android and iOS.
  3. Browser based web clients.
  4. Set up your desk phone at home (may require reconfiguring).

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The minimum number of days a telephone number will take to port is 10 business days depending on your provider and accuracy of information provided for the request. Any errors in the information provided will cause the request to be rejected, thus adding days to how long the port will take.
Prioritize your network traffic. Quality of Service (QoS) for networks is an industry-wide set of standards and mechanisms for ensuring high-quality performance for critical applications. Traditionally, quality in networks refers to the concept that all network traffic is treated equally. This can lead to delays, poor performance, or reduced reliability in the network. Not all network traffic is created equally though. By using QoS mechanisms, network administrators can prioritize and utilize existing resources efficiently to ensure a high level of service from critical applications.