Archives: FAQs Archives

FAQ

Why is having the proper bandwidth so important for voice services?

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Voice quality can be affected by high latency or packet loss. High latency occurs when information takes too long to transmit over the Internet connection; packet loss occurs over unstable internet connections resulting in loss of packets between endpoints. Network congestion or heavy bandwidth usage, file sharing or video streaming causes these issues. These issues can usually be solved by increasing your bandwidth. Contact your Internet Access service provider to ensure stability of your connection.
FAQ

How can I make sense of all this data?

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Telecom Metric’s customizable reports are easy to read, and focused on what you need most. Reports can be sent to the team leaders to give them real time data directly related to improving their department.
FAQ

How can Analytics help me offer better customer service?

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Analytics are used to measure and guide the performance of agents and representatives. Comparing data on average call duration with individual agents’ call duration provides useful insight for training or intervention. With the right level of control and support, supervisors can improve agent performance and increase levels of first-time call resolution.
FAQ

How can analytics help my company’s sales team?

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Reports can easily be generated to see who is making their calls, where the calls are being made to, how fast leads are being followed up, and how your leads are being generated into sales. Combining this with the results of marketing campaigns will equip any sales team with the tools it needs to increase sales.
FAQ

How can analytics help my business’ marketing strategies?

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Call analytics can be used to measure the effectiveness of a company’s marketing messages, and help determine the most valuable media channels. Call tracking, for instance, can evaluate which marketing vehicle was the most instrumental in providing direct leads.