FAQ Category: Choosing A VoIP Provider

Telecom Metric’s SMaaS solution includes real-time network, usage, and security alerts to ensure that you’re always notified promptly about any incidents or emergencies.. As soon as an incident occurs, you will be instantly notified by email, SMS, or push notification.

Learn More:

When looking for a new phone system, security should be at the top of the list. Your data should always remain private, stored in Canada, and secured according to the latest standards. For best sound quality, Telecom Metric recommends having a high speed internet connection such as fibre, cable, or DSL. The lowest dedicated recommended bandwidth for VoIP to make or receive a call is 1Mbps.

Learn More:

Telecom Metric Inc. is a 100% owned and operated Canadian company. We allow businesses and government organizations to stay compliant with all Federal and Provincial privacy laws by exceeding all of the requirements outlined by the various levels of government.

Telecom Metric Inc. and our partners offer you peace of mind thanks to our All-Canadian and fully compliant infrastructure. Voicemail messages and/or recorded calls are digital data files, and they are stored in Canada along with all backups ensuring that your business stays compliant and confident about their data security. Your clients’ data is protected, secured and remains confidential and private when you choose Telecom Metric Inc.

Learn More:

With Telecom Metric, you can easily create, maintain, and distribute custom reports that monitor the ongoing performance of your business phone solution. If building custom reports isn’t your thing, we’re here to help. We have a team of developers that can extract and analyze your data for you. Using real-time analytics, over 50+ comprehensive reports can be created at any time including:

  • Extension Statistic reports
  • Call Cost by Extension Group reports
  • Ring Group Statistics reports
  • Call Distribution reports
  • Queue Performance Overview reports
  • and many more!

Learn More:

Telecom Metric manages a fully backed up & redundant environment with built-in failover on all levels of the network:

  • Server Failover: Each deployment has a primary and failover cloud PBX. The primary server (DC1) is mirrored at all times with another server that is hosted in a second Data Center (DC2) for geo-redundancy purposes. The bounce back time between Server 1 and Server 2 is 5 minutes.
  • Trunking Failover: TMI monitors the load on trunks and, if a trunk failover might occur, our technicians will proactively mitigate the problem by increasing the number of calls that can be made.
  • Internet Failover: In the case of a network outage, TMI can offer internet service via another medium (i.e. supplying a failover 4G/LTE modem at each Canadian location) to assure a resilient and redundant connection.
  • 911 Failover: TMI provides an optional key differentiator in the way of a true enhanced 911 (E911) service. The solution supports a location-based E911 service for ease of locating emergency callers. This service is faster than normal VoIP 911 services and can be extended to a hybrid solution leveraging analog lines.

Learn More: