FAQ Category: Choosing A VoIP Provider Archives

Telecom Metric’s networking solution is run from 9 geographically distributed and redundant infrastructure environments across the country with automatic backups & built-in failover. The primary cloud PBX server is mirrored at all times with another server that is hosted in a second Data Center for geo-redundancy purposes. Upon failure of the primary server, the secondary server immediately takes over, replacing the primary server. The failover or bounce back time between Server 1 and Server 2 is 5 minutes.

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Telecom Metric Inc. is a 100% Canadian owned and operated voice communication company focused on cybersecurity. We specialize in secure voice communication and offer end-to-end voice protection, maximum flexibility and scalability, full Canadian privacy law compliance, 24/7/365 support, and the best long-term value. With 9 geographically distributed and redundant environments across the country offering automatic backups & built-in failover, we keep your data safe, secure, and accessible.

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A service level agreement (SLA) of 99.99% availability is a commitment that we make to keep your services up and running with absolute minimal downtime. Telecom Metric Inc.’s cloud platform is engineered to meet the highest standards for delivering SaaS and IaaS service globally. It’s built on the highest IT performance hardware and includes full redundancy throughout the entire infrastructure. With 9 datacentres across Canada, Telecom Metric can provide service level agreements tailored to your business requirements with failover time between servers within 5 minutes.

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A cloud-based PBX empowers your business with a myriad of capabilities and advantages:

  • Cut costs and improve efficiency by centralizing various call functions for multiple locations such as ring groups and queues.
  • Manage your IP phones and softphones, as well as deploy new firmware with our easy-to-use secure management console.
  • Using softphones, you can take your desk phone anywhere. Make, receive, and transfer calls with your mobile device or desktop even if your out of the office!
  • Collaborate face-to-face in real-time with colleagues by using our integrated video conferencing solution.
  • Redundancy, automatic backups, and built-in failover measures ensure that your data is always safe and accessible.

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Since modern voice communication is all about taking full advantage of the information available to help streamline processes and improve the overall customer service, emphasis should be placed on making sure the data used is safe and compliant with the latest federal and provincial government legislations. Telecom Metric Inc. promises the highest level of VoIP security, covering industry specific requirements with the least risk to an organization’s operations. It takes research and development to build an encrypted end-to end phone solution. TMI differentiates itself by offering a secure, fully redundant and 100% Canadian solution. We actively monitor all layers of network traffic to prevent intruders from unauthorized access, DoS attacks and Toll-fraud.

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