Cloud PBX

Onsite PBX vs. Hosted PBX: Which One Is Right For My Business?

As a business owner, one of the most important decisions you will make is how you will communicate with your customers. If choosing between an onsite or hosted Private Branch Exchange telephone service is becoming a complicated task, we are here to simplify things!

Pros and Cons of Hosted PBX

Let’s begin with Hosted PBX. This is a service where your provider manages the call platform on the cloud.

Pros of Hosted PBX:

  • Limited Hardware:

    The only physical equipment are the phones themselves and calls are routed through Session Initiation Protocol (SIP) trunking. This saves on installation, maintenance and space!

  • Scalability:

    Want to add or remove lines quickly? Hosted voice lets you scale your communication system with ease. Your business is better prepared for rapid growth with this service.
  • Features:

    Exclusive features include CRM integration and advanced call reporting, both of which can impact your business.

Cons of Hosted PBX:

  • Protection:

    There are many important steps to take to ensure your system is safe. Properly configuring your company’s firewall or setting secure passwords can be a time-consuming yet worthwhile process.
  • Troubleshooting:

    Integrating new technology to the workplace can result in a major learning curve for staff. However, troubleshooting can be made easy when you have a reliable provider.

Pros and Cons of Onsite PBX

Your office’s IT team manages traditional Onsite or “in-house” PBX. The system resides entirely on your premises.

Pros of Onsite PBX:

  • Customization:

    In-house systems can be customized to meet your business’s needs. An IT professional can deploy an on-premise system that is tailored to meet unique requirements. This differs from a hosted system where the provider is in control and features are often bundled.
  • Cost-Effective for Call Centres:

    An in-house system can be a logical solution for larger enterprises that have over 50 extensions.

Cons of Onsite PBX:

  • Setup Costs:

    The cost of setup and the work involved can be significant.
  • Durability in Disaster:

    Hosted voice can run even when hurricanes, floods or other disasters strike. In-house systems are susceptible to these calamities and can leave your customers stranded.

Evaluating the needs of your business is the best way to decide which system is right for you. Contact our experts to learn more!

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