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Whether you use a hosted IP phone service or an onsite PBX system, protecting your voice network is just as important as protecting your data network.
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Although many businesses and organizations have returned to their original in-person practices the frontier has still been expanded for the capability of individuals to undertake work outside of the confinements of the office. This is more prevalent than is commonly thought. It is beneficial for businesses and organizations to fully realize the opportunities which arise from enabling employees to work remotely which includes moving to Microsoft Teams.Read More…
In the era of increased need for remote accessibility and social distancing due to the Covid-19 pandemic, virtual communication platforms have boomed. The need for reliable, internet-based collaboration tools grew, expanding the market from already remote-style workplaces to nearly every industry and business sector, now including traditionally in-office settings such as medical facilities, education, government, and financial organizations. These organizations, who are most likely already using Microsoft 365, are now searching how they can integrate Microsoft Teams with their current telephone systems.
In times of uncertainty, there is one certainty you can count on – and that’s the need to maintain business continuity. Your customers expect it. At the same time, you need to care for the safety and well-being of your employees and contact center agents. Fortunately, these two requirements are not mutually exclusive — this is where a work at home program bridges the gap. Working from home, or remote working is now at an unprecedented high with the Covid-19 global outbreak. Moving with speed is imperative. At the same time, it’s essential to address several critical areas upfront. To help you get set-up as quickly as possible we’ve provided 3 sample avenues that everyone should explore. Read More…
Thousands of employees across the globe are connecting remotely to their place of employment with the recent outbreak of the COVID-19 Coronavirus. Businesses with traditional phone services are left scrambling to find a work from home or remote working solution and are not equipped with remote software capabilities such as softphones and built-in video conferencing solutions leading them to spend extra money on multiple separate and individual stand-alone solutions. Read More…
