Industry Solutions

3 Integrations for VoIP That Are Essential for Business

A Voice over Internet Protocol (or VoIP) phone can bring a lot of incredible advances to your business. VoIP capabilities are miles ahead of standard landline telephony, and only continue to improve with new innovations. Want to get the most from your business phone? Check out these three state-of-the-art VoIP integrations that are well worth the upgrade!

1. CRM Software

Customer Relationship Management, or CRM, is a metric used to measure how well your business is performing with customers. When CRM Software is integrated to your phone system, it will effectively compile and organize customer data. This data will show the length of customer calls and the topic they were inquiring about. These records are important for improving customer service.

The user-friendly interface available with CRM Software allows agents to view a customer’s profile instantly without having to ask for specifics such as account numbers. This leaves customers with a feeling that your company cares for them and is well-organized and efficient. CRM Software is a simple yet powerful tool for bettering your relationship with customers.

2. ERPs

Two employees giving each other a high five.
Fig1. – The multiple features available with ERPs can simplify routine work, improve productivity and reduce the risk of human error.

ERP, which stands for Enterprise Resources Planning, can assist companies in automating and more effectively synchronizing business activity. An ERP system could be classified as simply a billing system, but it extends far beyond that. The multiple features available with ERPs can simplify routine work, improve productivity and reduce the risk of human error.

The algorithm of an ERP can identify any irregularities in your financial operations, generate automated cash reports and invoices and produce a range of insightful reports. These features can make the decision-making process easy by providing all conclusive details for you!

3. Recruitment Software

HR and Recruitment Software is an indispensable tool for scaling businesses that are looking to hire new employees. This intuitive software effectively keeps track of applicants and lets you easily find information about prospective hires. You can access cover letters, references and contact details quickly on your mobile device. With this information at your fingertips, you can formulate the right questions to ask so that your interviewing process is skillfully structured. Recruitment Software ensures you always hire the best people for the job!

Have further questions on VoIP integrations? Give us a call and speak to one of our experts!

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