VoIP Archives

In times of uncertainty, there is one certainty you can count on – and that’s the need to maintain business continuity. Your customers expect it. At the same time, you need to care for the safety and well-being of your employees and contact center agents. Fortunately, these two requirements are not mutually exclusive — this is where a work at home program bridges the gap. Working from home, or remote working is now at an unprecedented high with the Covid-19 global outbreak. Moving with speed is imperative. At the same time, it’s essential to address several critical areas upfront. To help you get set-up as quickly as possible we’ve provided 3 sample avenues that everyone should explore. Read More…

Telecom Metric is honoured to be nominated for “New Business of The Year” at the Greater Kingston Chamber of Commerce’s 23rd annual Business Achievement Awards. Thank you to all of those who nominated us, and we look forward to seeing everyone at the Chair’s Gala on Thursday November 8th, 2018 at the Four Points by Sheraton Hotel in beautiful downtown Kingston. Read More…

Keeping up with the rapidly increasing risks of cyber crime is no easy task. Just when you are confident that you are safeguarded from the latest threats, criminals find a new way to exploit your network. This type of violation is nearly impossible to trace. Read More…

When you consider securing your digital infrastructure, you may overlook an extremely vital component that is surprisingly easy to miss. Office phones are still deemed a traditional device in many ways. While the risks of viruses are running rampant on computers and other web devices, the safety of voice data collected through Voice over Internet Protocol (VoIP) phones is usually an afterthought.

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Hearing an echo? Experiencing choppy voice? While VoIP is an innovative system of telephony, voice quality issues including “VoIP echo” can sometimes occur. Read More…