Tag: VoIP

The latest news and updates on secure VoIP communications.

2020 certainly gave us a run for our money. Between businesses requiring major pivots in operations and most organizations shifting from primarily in-office to remote work, the way that businesses operate, and the way that teams communicate, collaborate, and continue day-to-day operations hinges on the technical capabilities of the world around us.

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The Microsoft Teams application is being embraced as the go-to phone system for many businesses because it’s already incorporated into their services and provides an excellent, all-in-one solution for business operations in the cloud. That, and it’s features to unify different types of communications all in one like video conferencing, chat, file sharing, and now a business’ voice telephone system.

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With so many Canadian businesses transitioning into remote work for employees due to the onset of the Covid-19 pandemic in early 2020, virtual communication platforms have become the primary solution for organizations. These organizations, who are most likely already using Microsoft 365, are now choosing Microsoft Teams as their solution because of its convenience and all-in-one integration capabilities.

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In times of uncertainty, there is one certainty you can count on – and that’s the need to maintain business continuity. Your customers expect it. At the same time, you need to care for the safety and well-being of your employees and contact center agents. Fortunately, these two requirements are not mutually exclusive — this is where a work at home program bridges the gap. Working from home, or remote working is now at an unprecedented high with the Covid-19 global outbreak. Moving with speed is imperative. At the same time, it’s essential to address several critical areas upfront. To help you get set-up as quickly as possible we’ve provided 3 sample avenues that everyone should explore. Read More…

Many Canadian companies want to transition to the cloud for voice communications, yet worry about data access and privacy. Both public and private sector organizations must follow government laws affecting the storage and transmission of personal information, even when it comes to VoIP services. Read More…