Tag: Unified Communications

The latest news and updates on secure VoIP communications.

Even well prior to the beginning of the COVID-19 Pandemic, healthcare administrators have been overwhelmed with patients due to hospitals, clinics, and even large facilities all around Canada (and Ontario) suffering from budgetary cutbacks on a regular basis. To add to this, an aging population and worldwide pandemic have certainly made sure that the workload increased with these cutbacks. Read More…

Together Forward – the theme of ECNO’s Annual-turned-Virtual conference for 2021, was at the forefront of events held by the organization early last month. ECNO (the Educational Computing Network of Ontario) has been involved in ensuring that all 72 school boards across Ontario have access to effective IT solutions to suit the ever-changing relationship between education and technology. Read More…

With so many Canadian businesses transitioning into remote work for employees due to the onset of the Covid-19 pandemic in early 2020, virtual communication platforms have become the primary solution for organizations. These organizations, who are most likely already using Microsoft 365, are now choosing Microsoft Teams as their solution because of its convenience and all-in-one integration capabilities.

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In the era of increased need for remote accessibility and social distancing due to the Covid-19 pandemic, virtual communication platforms have boomed. The need for reliable, internet-based collaboration tools grew, expanding the market from already remote-style workplaces to nearly every industry and business sector, now including traditionally in-office settings such as medical facilities, education, government, and financial organizations. These organizations, who are most likely already using Microsoft 365, are now searching how they can integrate Microsoft Teams with their current telephone systems.

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In times of uncertainty, there is one certainty you can count on – and that’s the need to maintain business continuity. Your customers expect it. At the same time, you need to care for the safety and well-being of your employees and contact center agents. Fortunately, these two requirements are not mutually exclusive — this is where a work at home program bridges the gap. Working from home, or remote working is now at an unprecedented high with the Covid-19 global outbreak. Moving with speed is imperative. At the same time, it’s essential to address several critical areas upfront. To help you get set-up as quickly as possible we’ve provided 3 sample avenues that everyone should explore. Read More…