Tag: Unified Communications

The latest news and updates on secure VoIP communications.

With so many Canadian businesses transitioning into remote work for employees due to the onset of the Covid-19 pandemic in early 2020, virtual communication platforms have become the primary solution for organizations. These organizations, who are most likely already using Microsoft 365, are now choosing Microsoft Teams as their solution because of its convenience and all-in-one integration capabilities.

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In the era of increased need for remote accessibility and social distancing due to the Covid-19 pandemic, virtual communication platforms have boomed. The need for reliable, internet-based collaboration tools grew, expanding the market from already remote-style workplaces to nearly every industry and business sector, now including traditionally in-office settings such as medical facilities, education, government, and financial organizations. These organizations, who are most likely already using Microsoft 365, are now searching how they can integrate Microsoft Teams with their current telephone systems.

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In times of uncertainty, there is one certainty you can count on – and that’s the need to maintain business continuity. Your customers expect it. At the same time, you need to care for the safety and well-being of your employees and contact center agents. Fortunately, these two requirements are not mutually exclusive — this is where a work at home program bridges the gap. Working from home, or remote working is now at an unprecedented high with the Covid-19 global outbreak. Moving with speed is imperative. At the same time, it’s essential to address several critical areas upfront. To help you get set-up as quickly as possible we’ve provided 3 sample avenues that everyone should explore. Read More…

Education is constantly evolving to serve students better. In just the past decade, technology has dramatically transformed learning environments and given new freedoms to educators and students alike.

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Telecom Metric was introduced to an Ontario public school board that educates more than 19,000 students at the elementary and secondary level in 57 schools and 8 education centres in their district that cover a geographic area of 7,719 square Kilometres. Read More…