What kind of SLA (Service Level Agreement) should I require?

A service level agreement (SLA) of 99.99% availability is a commitment that we make to keep your services up and running with absolute minimal downtime. Telecom Metric Inc.’s cloud platform is engineered to meet the highest standards for delivering SaaS and IaaS service globally. It’s built on the highest IT performance hardware and includes full redundancy throughout the entire infrastructure. With 9 datacentres across Canada, Telecom Metric can provide service level agreements tailored to your business requirements with failover time between servers within 5 minutes.

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