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The latest news and updates on secure VoIP communications.

The unique features associated with cloud-based VoIP have made it the most popular solution for workplace communication. We’ve compiled a list of these features and the main reasons why the majority of Canadian businesses have decided to rely on cloud VoIP. Additional insight will be provided into the comparison between cloud hosted PBX and onsite PBX. In the end, the hope is to convey the understanding that using the cloud is required for businesses to remain competitive. The plethora of benefits the cloud offers puts enterprises at a disadvantage to choose the alternate, legacy, communication option.

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Over recent years the professional Canadian work environment has evolved drastically. Advancements in technology have enabled certain jobs to be completed remotely. Various models of work now exist and are sought out by prospective workers. This entails job positions consisting of entirely remote hours, entirely in-office hours, or some combination of the two, often labeled ‘hybrid’. The idea is that for many jobs, it is no longer necessary to commute to the office in order to access information required to complete tasks. Due to the capabilities of cloud hosted infrastructure, files, data, and collaborative projects can be accessed over the internet from any device and from any location. This understanding of work, which doesn’t rely on the physical office, is being considered the new ‘normal’.

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The pandemic accelerated the modernization of the workplace with the widespread introduction of remote work, and the development of mediums, or technology, which make this possible.  The general desire to permanently establish workplace flexibility has remained prominent. Through direct routing, Microsoft Teams calling over the cloud can satisfy this demand.

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The Canadian Government has recently begun their efforts to obtain authorization to regulate security practices among telecommunication and other industries such as finance, transportation, and energy. Bill C-26, “an act respecting cybersecurity”, was tabled on June 14, 2022, and introduces the Critical Cyber Systems Protection Act (CCSPA) to supplement Canadian telecommunication security regulations. So far, this bill has only completed its first reading in the House of Commons, and must pass through the rest of the legislative process to constitute law. It looks favorable that the bill will soon make this transition to become a law. If it does it will authorize the Canadian Government to take the steps they deem necessary to ensure a high quality of security in these “vital” services.

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