FAQ Category: Voice Security

SIP (Session Initiation Protocol) uses virtual phone lines that enable users to make and receive phone calls over the internet to anyone in the world with a phone number. Telecom Metric recommends choosing a strong partner that will help walk you through the implementation process and support you as the needs of your business change over time.

TM uses the SRTP protocol to provide media encryption and message authentication for both the phones network as well as trunking. This protects our clients from replay (man-in-the-middle) and eavesdropping attacks. If you have additional questions about how SIP might work for you, we’re happy to help.

Learn More:

PIPEDA (the Personal Information Protection and Electronic Documents Act) protects consumer data across the country. PIPEDA holds private organizations accountable for protecting information during transit and at rest even when outsourcing. While information can cross borders, your business remains liable for any problems or breaches. Canadian provinces have additional provincial regulations that individual industries and sectors must follow.

Learn More:

TM’s SMaaS solution includes real-time network, usage, and security alerts to ensure that you’re always in the loop when it comes to your voice security. As soon as an incident occurs, you will be instantly notified by email, SMS, or push notification. You can rest assured that you will be notified of issues promptly before emergencies crop up allowing you to keep full control of what drives your customers’ voice communications.

Learn More:

Security Monitoring as a Service (SMaaS) is a service offered by Telecom Metric where we actively monitor all layers of network traffic to prevent intruders from unauthorized access, DoS & DDoS attacks, Toll-fraud, and other common vulnerabilities. Telecom Metric aims to detect and resolve network problems before our customers report the problems.

Learn More:

Once your voice data is transferred outside of Canada, it becomes subject to the laws of the country where the data is stored. For instance, if you send voice data to the U.S. with an American provider (or cloud hosting provider), the voice data would then be subject to U.S. law, and law enforcement agents in the U.S. could gain access to search this data held by American service providers such as backups and voicemail.

If you are using or thinking about switching to a hosted voice solution you have to remember that your organization remains accountable for the information and where it traverses the internet. Canadian telecom companies who use Canadian cloud providers have the best knowledge of the country’s privacy laws, so they’re in the best position to securely store and transfer data for public and private companies.

Learn More: