Tag: Softphone

In times of uncertainty, there is one certainty you can count on – and that’s the need to maintain business continuity. Your customers expect it. At the same time, you need to care for the safety and well-being of your employees and contact center agents. Fortunately, these two requirements are not mutually exclusive — this is where a work at home program bridges the gap. Working from home, or remote working is now at an unprecedented high with the Covid-19 global outbreak. Moving with speed is imperative. At the same time, it’s essential to address several critical areas upfront. To help you get set-up as quickly as possible we’ve provided 3 sample avenues that everyone should explore. Read More…

For years, Voice over Internet Protocol (VoIP) has been an efficient technology that leverages existing networks to deliver an enhanced form of telephony. VoIP has been recognized as an economical, reliable and safe solution to legacy systems. 2019 will be an important year in the evolution of VoIP technology. Read More…

A VoIP softphone is a program or app that behaves like a traditional telephone, with the key difference being that you can place and receive calls over the internet. Softphones are more than just digitalized telephones. They are continually helping businesses become more powerful. Read More…