FAQ Category: Unified Communications Archives

Using Telecom Metric’s web client or a softphone, users are able to send chat messages to any colleague’s extension.

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Not at all! Telecom Metric offers advanced call centre features for maximum productivity and enhanced customer service. Make sales, offer support, resolve issues and build customer relationships using the latest in unified communications and call center technology. Using call reports, call centre agents are able to obtain information from the queue at any time (e.g. wait times, caller info etc.) while callers at the other end will be notified every 60 on their position in the queue.

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With a secure VoIP solution from Telecom Metric you can take advantage of our free desktop softphone applications for the PC or Mac. These applications have all of the functionality of any desk phone and more!

Alternatively, you can access your complete communications suite from your web browser.

Both of these options come standard for every user in your organization and are free to download and access.

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With a secure VoIP solution from Telecom Metric you can take advantage of our free mobile softphone apps for both Android and iOS. These apps have all of the functionality of any desk phone and more! This option comes standard for every user in your organization and the apps are free to download.

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Unified Communications is the ongoing process of bringing together vendors, technologies, applications, processes, and users. It is the integration of all separate communications components into a homogeneous, efficient, productive user experience. For example, Telecom Metric can combine your business phone solution with email, audio/video conferencing, IM chat, social media, your smartphone, and much more!

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