Realize the potential of MS Teams phone/calling capabilities with Direct Routing
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Whether you use a hosted IP phone service or an onsite PBX system, protecting your voice network is just as important as protecting your data network.
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communications.
Microsoft Teams is one of the more superior video conferencing platforms available. It offers team-based communication via instant messaging, audio calls, and video conferencing. Its user-friendly design and plethora of additional features enables individuals to communicate more efficiently—which translates to improved productivity. Ultimately, Microsoft Teams is focused on boosting collaboration while reducing clutter in the workspace. However, with such a large quantity of both simple and advanced features, unless you’re a veteran with Microsoft Teams, it is likely that some may go unnoticed. Thus, we will go over the primary features, along with some of the lesser-known features, to highlight what Microsoft Teams has to offer.
Over recent years the professional Canadian work environment has evolved drastically. Advancements in technology have enabled certain jobs to be completed remotely. Various models of work now exist and are sought out by prospective workers. This entails job positions consisting of entirely remote hours, entirely in-office hours, or some combination of the two, often labeled ‘hybrid’. The idea is that for many jobs, it is no longer necessary to commute to the office in order to access information required to complete tasks. Due to the capabilities of cloud hosted infrastructure, files, data, and collaborative projects can be accessed over the internet from any device and from any location. This understanding of work, which doesn’t rely on the physical office, is being considered the new ‘normal’.
In times of uncertainty, there is one certainty you can count on – and that’s the need to maintain business continuity. Your customers expect it. At the same time, you need to care for the safety and well-being of your employees and contact center agents. Fortunately, these two requirements are not mutually exclusive — this is where a work at home program bridges the gap. Working from home, or remote working is now at an unprecedented high with the Covid-19 global outbreak. Moving with speed is imperative. At the same time, it’s essential to address several critical areas upfront. To help you get set-up as quickly as possible we’ve provided 3 sample avenues that everyone should explore. Read More…
Education is constantly evolving to serve students better. In just the past decade, technology has dramatically transformed learning environments and given new freedoms to educators and students alike.
