Category: Cloud Communications

In times of uncertainty, there is one certainty you can count on – and that’s the need to maintain business continuity. Your customers expect it. At the same time, you need to care for the safety and well-being of your employees and contact center agents. Fortunately, these two requirements are not mutually exclusive — this is where a work at home program bridges the gap. Working from home, or remote working is now at an unprecedented high with the Covid-19 global outbreak. Moving with speed is imperative. At the same time, it’s essential to address several critical areas upfront. To help you get set-up as quickly as possible we’ve provided 3 sample avenues that everyone should explore. Read More…

For years, Voice over Internet Protocol (VoIP) has been an efficient technology that leverages existing networks to deliver an enhanced form of telephony. VoIP has been recognized as an economical, reliable and safe solution to legacy systems. 2019 will be an important year in the evolution of VoIP technology. Read More…

Hearing an echo? Experiencing choppy voice? While VoIP is an innovative system of telephony, voice quality issues including “VoIP echo” can sometimes occur. Read More…

So you want to upgrade to a VoIP phone system. Great! But you have to write a Request for Proposal (RFP). Suddenly, the deadline is approaching and you’re struggling to have everything properly structured. You’re trying to use terminology that might as well be a foreign language to you. Read More…

Technology has a strong impact on the travel and tourism industry. In this ever-advancing work environment, employees are demanding less rigid scheduling and more flexibility. Customers are demanding exceptional service and more exciting, diverse travel experiences. To keep your business thriving you must cater to these demands by implementing the proper communication technology. Read More…