FAQ Category: Managed Telephony Archives

Telecom Metric’s networking solution is run from 9 geographically distributed and redundant infrastructure environments across the country with automatic backups & built-in failover. The primary cloud PBX server is mirrored at all times with another server that is hosted in a second Data Center for geo-redundancy purposes. Upon failure of the primary server, the secondary server immediately takes over, replacing the primary server. The failover or bounce back time between Server 1 and Server 2 is 5 minutes.

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Telecom Metric takes care of all hardware replacements, repairs, and warranty issues for you. In fact, we procure and supply all of the necessary hardware, software, licenses, maintenance, and warranties for your VoIP solution.

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By phone, live chat, or via email, we’re always here to help you with your needs. Our friendly and experienced support technicians can help you configure any of your services, anytime. We’ll ensure your service is running, your questions are answered, and that you’re getting the most from our services.

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We manage everything for you! Telecom Metric offers complete end-to-end support of your telephony service without the need for third-parties or subcontractors. We provide, setup and manage the service, redundant cloud servers, PBX software, IP desk phones, mobile & desktop softphone, take care of data back-up and recovery, ensure complete security, and fully manage the operating system, web, and database application infrastructures. You’ll have your own dedicated Account Manager who will be in regular contact to offer advice and guidance from the get-go.

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