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communications.
Unified Communications (UC) is becoming essential in today’s world, where seamless communication is key to thriving in a dispersed workforce. Across Canada, organizations grapple with the challenges of connecting teams spread across cities, provinces, and even remote locations. UC offers a solution by integrating tools like voice, video conferencing, messaging, and more into a single, user-friendly platform, allowing teams to collaborate effortlessly.
Unified Communications as a Service (UCaaS) has become a cornerstone for Canadian businesses, offering seamless communication, enhanced collaboration, and the flexibility required in today’s hybrid work environments. With so many providers on the market, however, choosing the right one can feel daunting. The stakes are high—your UCaaS provider will influence how your team collaborates, connects with clients, and handles sensitive information. To help you make the best decision, here’s what to consider when selecting a UCaaS provider, along with insights into the latest trends shaping this essential service.
The world of telephony and unified communications (UC) is undergoing a massive transformation, and 2025 is set to be a year of innovation and opportunity. With hybrid work becoming the norm, Canadian businesses need advanced communication tools that enable seamless collaboration while ensuring robust security. From AI integration to the impact of 5G, and a deeper focus on platforms like Microsoft Teams, let’s explore the key trends that are shaping the future of UC and telephony.
Microsoft Teams is one of the more superior video conferencing platforms available. It offers team-based communication via instant messaging, audio calls, and video conferencing. Its user-friendly design and plethora of additional features enables individuals to communicate more efficiently—which translates to improved productivity. Ultimately, Microsoft Teams is focused on boosting collaboration while reducing clutter in the workspace. However, with such a large quantity of both simple and advanced features, unless you’re a veteran with Microsoft Teams, it is likely that some may go unnoticed. Thus, we will go over the primary features, along with some of the lesser-known features, to highlight what Microsoft Teams has to offer.
The Canadian government has declared that 911 as we know it will soon go through a significant digital transformation for VoIP users. Due to the plethora of features which voice over internet protocol (VoIP) already has to offer, it is already a popular communication tool among Canadian businesses. The moving of emergency communications from analog to internet based is yet another reason why VoIP is considered so essential. This new technology has been coined “Next Generation 911”, or “NG911” for short. As of March 1st, 2022 all telecommunication providers have been directed to update their networks to prepare for Next Generation 911.
