Blog

The constantly evolving landscape of telecommunications poses a rigorous security challenge for businesses to overcome. Cloud VoIP private branch exchange (PBX) exhibits vulnerabilities which can be taken advantage of, leading to businesses seeking a high-end, robust, security system. These vulnerabilities will also highlight the importance of cybersecurity user education.

Due to the complex nature of establishing secure workplace communications, there are many areas where vulnerabilities may arise. It is through unifying your workplace communication solution by choosing a single, competent, cloud VoIP provider that these vulnerabilities can be patched and eliminated. Thus, the importance of unifying your cloud VoIP solution will be brought to light.

The unique features associated with cloud-based VoIP have made it the most popular solution for workplace communication. We’ve compiled a list of these features and the main reasons why the majority of Canadian businesses have decided to rely on cloud VoIP. Additional insight will be provided into the comparison between cloud hosted PBX and onsite PBX. In the end, the hope is to convey the understanding that using the cloud is required for businesses to remain competitive. The plethora of benefits the cloud offers puts enterprises at a disadvantage to choose the alternate, legacy, communication option.

Over recent years the professional Canadian work environment has evolved drastically. Advancements in technology have enabled certain jobs to be completed remotely. Various models of work now exist and are sought out by prospective workers. This entails job positions consisting of entirely remote hours, entirely in-office hours, or some combination of the two, often labeled ‘hybrid’. The idea is that for many jobs, it is no longer necessary to commute to the office in order to access information required to complete tasks. Due to the capabilities of cloud hosted infrastructure, files, data, and collaborative projects can be accessed over the internet from any device and from any location. This understanding of work, which doesn’t rely on the physical office, is being considered the new ‘normal’.

The pandemic accelerated the modernization of the workplace with the widespread introduction of remote work, and the development of mediums, or technology, which make this possible.  The general desire to permanently establish workplace flexibility has remained prominent. Through direct routing, Microsoft Teams calling over the cloud can satisfy this demand.