In times of uncertainty, there is one certainty you can count on – and that’s the need to maintain business continuity. Your customers expect it. At the same time, you need to care for the safety and well-being of your employees and contact center agents. Fortunately, these two requirements are not mutually exclusive — this is where a work at home program bridges the gap. Working from home, or remote working is now at an unprecedented high with the Covid-19 global outbreak. Moving with speed is imperative. At the same time, it’s essential to address several critical areas upfront. To help you get set-up as quickly as possible we’ve provided 3 sample avenues that everyone should explore.
Mobile & Desktop Softphones
Telecom Metric offers both iOS and Android mobile apps as well as PC and Mac desktop apps at no extra cost for all users. Ensure your employees never miss a beat and enable them to take their office extension with them wherever they are. Our apps enable users to transfer calls with ease, chat with colleagues and even dial directly into web meetings!
Many home networks are not equipped to plug and play your office desk phone in. These softphone clients allow you to virtually take your phone home with you.
Instant Messaging
Astonishingly 90% of us would prefer to message rather than call! Give your employees what they want with Telecom Metric’s instant messaging feature, which allows colleagues to chat, share documents and collaborate with ease.
Built-In Video & Audio Conferencing
Telecom Metric’s built in video and audio conferencing allows your employees to conduct face-to-face meetings from home and collaborate with each other and clients by using whiteboards, PDF sharing, polls and more. And, with integrated WebRTC technology, there’s no need for plugins and downloads- users can easily create meetings from their web browser.
In addition to remote working capabilities for businesses, video and audio conferencing is a great solution for e-learning. It offers a reliable and collaborative solution for distance learners and can easily be utilized by schools if students are not able to make it to campus. Healthcare providers can also utilize the service and conduct virtual appointments with patients who can’t make it to the surgery.