Not at all! Telecom Metric offers advanced call centre features for maximum productivity and enhanced customer service. Make sales, offer support, resolve issues and build customer relationships using the latest in unified communications and call center technology. Using call reports, call centre agents are able to obtain information from the queue at any time (e.g. wait times, caller info etc.) while callers at the other end will be notified every 60 on their position in the queue.
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