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CASE STUDY: Loyalist Township
Municipal authorities significantly impact economic growth, public safety, and residents’ daily lives. These organizations face challenges such as outdated technology, limited resources, and the need for secure and reliable systems. They often struggle with IT-related issues that affect their operations and ability to serve their communities. As a result, they are vulnerable to cyber-attacks and data breaches, leading to costly downtime and the loss of valuable information. Loyalist Township, a central eastern Ontario municipality, faced a significant challenge in modernizing its telephony infrastructure. Telecom Metric Inc. (TMI) tailored a solution for Loyalist Township that addressed their security concerns, increased efficiency, and reduced costs. The solution leveraged the power of modern cloud technology with Microsoft Teams Direct Routing and was designed to co-exist with the township’s on-site paging system.