Once your voice data is transferred outside of Canada, it becomes subject to the laws of the country where the data is stored. For instance, if you send voice data to the U.S. with an American provider (or cloud hosting provider), the voice data would then be subject to U.S. law, and law enforcement agents in the U.S. could gain access to search this data held by American service providers such as backups and voicemail.
If you are using or thinking about switching to a hosted voice solution you have to remember that your organization remains accountable for the information and where it traverses the internet. Canadian telecom companies who use Canadian cloud providers have the best knowledge of the country’s privacy laws, so they’re in the best position to securely store and transfer data for public and private companies.
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