Why is having the proper bandwidth so important for voice services?

Voice quality can be affected by high latency or packet loss. High latency occurs when information takes too long to transmit over the Internet connection; packet loss occurs over unstable internet connections resulting in loss of packets between endpoints. Network congestion or heavy bandwidth usage, file sharing or video streaming causes these issues. These issues can usually be solved by increasing your bandwidth. Contact your Internet Access service provider to ensure stability of your connection.