FAQ: Choosing A Voice Provider

Telecom Metric's networking solution is run from 9 geographically distributed and redundant infrastructure environments across the country with automatic backups & built-in failover. The primary cloud PBX server is mirrored at all times with another server that is hosted in a second Data Center for geo-redundancy purposes. Upon failure of the primary server, the secondary server immediately takes over, replacing the primary server. The failover or bounce back time between Server 1 and Server 2 is 5 minutes.

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Telecom Metric manages a fully backed up & redundant environment with built-in failover on all levels of the network:

  • Server Failover: Each deployment has a primary and failover cloud PBX. The primary server (DC1) is mirrored at all times with another server that is hosted in a second Data Center (DC2) for geo-redundancy purposes. The bounce back time between Server 1 and Server 2 is 5 minutes.
  • Trunking Failover: TM monitors the load on trunks and, if a trunk failover might occur, our technicians will proactively mitigate the problem by increasing the number of calls that can be made.
  • Internet Failover: In the case of a network outage, TMI can offer internet service via another medium (i.e. supplying a failover 4G/LTE modem at each Canadian location) to assure a resilient and redundant connection.
  • 911 Failover: TMI provides an optional key differentiator in the way of a true enhanced 911 (E911) service. The solution supports a location-based E911 service for ease of locating emergency callers. This service is faster than normal VoIP 911 services and can be extended to a hybrid solution leveraging analog lines.

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Once your voice data is transferred outside of Canada, it becomes subject to the laws of the country where the data is stored. For instance, if you send voice data to the U.S. with an American provider (or cloud hosting provider), the voice data would then be subject to U.S. law, and law enforcement agents in the U.S. could gain access to search this data held by American service providers such as backups and voicemail.

If you are using or thinking about switching to a hosted voice solution you have to remember that your organization remains accountable for the information and where it traverses the internet. Canadian telecom companies who use Canadian cloud providers have the best knowledge of the country’s privacy laws, so they’re in the best position to securely store and transfer data for public and private companies.

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One of our solution specialists will be happy to contact you for a quick call at your convenience to learn more about Telecom Metric's secure cloud PBX solutions.

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